Recently, "Teamsun Cloud" Mocha ITOM V8.0.0 & Mocha Vmobile V3.0.0 - a new generation of Mocha IT operations management products (including mobile terminal) is fully online. It signifies that Teamsun BSM products have achieved a new round of closed loop in IT monitoring, operations, and mobile triad. And through deep integration with Teamsun cloud products, it can provide customers with overall solutions and service support from IT infrastructure operations to business operations, as well as cloud operations.

It is worth mentioning that Mocha ITOM V8.0.0 & Mocha Vmobile V3.0.0, which are online, inherit the advantages of the original traditional IT architecture management capabilities, add cloud-native environment monitoring, further enrich the original functions, create the industry's leading comprehensive monitoring and operations platform in the cloud era, and achieve rapid product iteration and upgrade.
Launching 2 Major Products, Outputting 15 Major Functions
Due to business informatization, business operations rely more and more strongly on the IT environment, and business departments have higher and higher requirements for IT system availability. Any interruption of the IT system may cause significant loss of business, and in some fields, a major IT failure may even lead to a social public event. According to Gartner, among the frequently occurring problems, those originating from technical or product (including hardware, software, network, power failure and natural disasters, etc.) actually account for only 20%, while process failure problems account for 40% and personnel negligence problems account for 40%.
In order to meet the above enterprise IT operations management needs, Mocha ITOM V8.0.0 & Mocha Vmobile V3.0.0 two major products, the new on-line and upgrade the request and incident management, problem management, asset and configuration management, change management and other 15 major functions.
Mocha ITOM based on ITIL (IT Infrastructure Library) best practice experience for enterprise IT departments to provide operations management process platform, and provides ITIL-based job definition, operations process design tools, operations form design tools, ITIL-based process templates and various elements of the library, to help enterprises in IT operations management work. It is not only capable of effective and orderly incident management, problem management, configuration management, change management, and release management for the purpose of service support, but also capable of providing service level management, availability management, and capacity management for the purpose of service delivery.

6 Highlight Sections, to Achieve the Cloud Era Integrated Monitoring and Operations Iteration

Effectively Help Enterprises to Protect IT Security and Improve the Return on IT Investment
Mocha ITOM automated IT operations management can help enterprises, before the occurrence of indicators exceeded, system downtime, equipment failure and other events, the relevant managers can be set up in advance through the IT operations processes, timely access to the relevant pending work orders, and the first time to solve the problem to avoid further deterioration, minimize system downtime and other failure losses, improve the availability of key business systems, prevent and avoid the business risks caused by business interruptions.
The system provides fully functional and intelligent process design tools that allow business personnel to complete process definition, process execution, process monitoring and process optimization without programming, providing flexible and process-oriented IT operations management for enterprises. At the same time, Mocha ITOM form design tool provides a variety of work order templates required in the IT operations process, making it possible to quickly create enterprise IT operations work orders and processes, efficiently manage operations costs, improve work efficiency, and increase the return on IT investment significantly.
If you are interested in the new product, please scan the QR code below to fill in the requirements, and " Teamsun Cloud" professional staff will contact you within 24 hours!